Feeling the pinch?
Resolve Issues with SSGC Online Complaint System

Imagine this: you’re whipping up a delicious meal for your family, the aroma filling the air, when suddenly – the gas goes out! Your carefully planned dinner grinds to a halt, leaving you frustrated and scrambling for solutions. Sound familiar? If you’re a resident of Karachi, Hyderabad, Quetta, Sukkur, or Larkana, and you rely on Sui Southern Gas Company (SSGC) for your natural gas supply, then you’ve likely encountered this scenario at least once.

But fear not, fellow gas consumers! Before you resign yourself to a cold dinner and a flickering candlelit evening, here’s some good news: SSGC understands your frustrations and offers a convenient and efficient way to address your gas woes—their online complaint system. That’s right, with just a few clicks, you can lodge a complaint about any SSGC gas issue you’re facing, from low gas pressure to billing discrepancies.

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SSGC Online Complaint System: A User-Friendly Solution

Gone are the days of waiting on hold for customer service or navigating through a maze of bureaucratic procedures. The SSGC online complaint system puts the power directly in your hands. Accessible 24/7 from any device with an internet connection, the system allows you to register your complaint at your own convenience, eliminating the need to visit a physical SSGC office. This not only saves you valuable time but also ensures a quicker resolution to your gas problem.

Registering Your Complaint Online: A Smooth Process

The SSGC online complaint system boasts a user-friendly interface, making it easy for anyone to navigate and register a complaint. Here’s a quick breakdown of the process:

1. Visit the SSGC website: Head to the SSGC website (https://www.ssgc.com.pk/web/) and navigate to the “Complaints/Feedback” section.

2. Choose Your Complaint type: The system offers a variety of complaint categories to choose from. Here, you’ll select the category that best reflects your issue, whether it’s low gas pressure, billing concerns, meter problems, or a leakage situation.

3. Fill Out the Online Form: Once you’ve chosen your complaint type, you’ll be presented with a simple online form. This form typically requires basic information like your customer number (found on your gas bill), meter number, contact details, and a clear description of the problem you’re facing. Be as specific as possible in your description to ensure a faster resolution.

4. Submit Your Complaint: Once you’ve filled out the form and reviewed your details for accuracy, submit your complaint electronically. The system will generate a unique complaint reference number for your future reference.

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Tracking Your Complaint and Receiving Updates

The SSGC online complaint system doesn’t just allow you to register your issue; it also empowers you to track its progress. Using your complaint reference number, you can log back into the system and view the status of your complaint. Additionally, SSGC may send you updates via email or SMS, keeping you informed throughout the resolution process.

Resolving Gas Issues Efficiently with SSGC’s Online System

By leveraging the SSGC online complaint system, you can expect a prompt and efficient resolution to your gas problems. Not only does the system save you time and effort, but it also ensures transparency in the complaint handling process.

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